Terms of Service

Last updated: [date] · Draft for lawyer review

These terms apply between you (the company that subscribes, "Customer") and [Business name], [registered address, Serbia], registration number [MB], tax number [PIB] ("Northlead", "we"). By starting a trial or a subscription you accept them on behalf of your company.

1. The service

Northlead is a web application for researching business leads and planning sales outreach. Each Customer gets its own workspace at a northlead.app address. We may improve and change features, but we will not remove a core feature during a paid period without telling you at least 30 days before.

2. Accounts and users

• The Customer's admin approves every user and is responsible for who has access.
• Keep passwords secret. Tell us at once at support@northlead.app if you think an account was misused.
• The service is for business use only. You must be at least 18 and allowed to bind your company.

3. Trial, plans and payment

• New Customers get a 7-day free trial with all features. A payment method is required to start it. If you do not cancel before the trial ends, the subscription starts and the first payment is taken.
• Plans: Starter €79 a month with 3 users (extra users €15 a month each) and Team €149 a month with 10 users (extra users €12 a month each). Yearly billing costs 11 times the monthly price. Prices exclude VAT.
• Payments are processed by Paddle.com, our reseller and merchant of record. Paddle's buyer terms apply to the payment, and Paddle issues your invoices.
• We may change prices for future periods with at least 30 days' notice by email.

4. Cancellation

You can cancel at any time in Billing or by emailing support@northlead.app. The subscription then ends at the end of the paid period. See our Refund Policy. We keep your workspace data for 30 days after the end, so you can export it or come back, and then delete it.

5. Your AI and data keys

You connect your own accounts with AI and data providers (for example Anthropic, OpenAI, Google, Mistral, Perplexity, Microsoft, Hunter, Apollo). Those providers bill you directly under their own terms. We store your keys encrypted and use them only to run the actions your users start.

6. Acceptable use and your outreach

• You are responsible for contacting leads lawfully, including email, telephone and data protection rules in the countries you sell to.
• Do not use Northlead to send spam, to harass anyone, to break the law, or to overload or attack the service.
• Do not copy, resell or reverse engineer the service.

7. Your data

Your leads, notes and messages belong to you. We process personal data on your behalf as described in the Data Processing Agreement, which forms part of these terms. We never sell your data or use it to train AI models.

8. Availability and support

We aim for the service to be available around the clock, apart from announced maintenance, but we do not guarantee uninterrupted service. Support is by email in English, on working days, Central European Time.

9. Liability

To the extent the law allows, our total liability in any 12 months is limited to the fees you paid in those 12 months, and we are not liable for lost profits, lost business or indirect damage. Nothing limits liability for intent or gross negligence, or where the law does not allow a limit.

10. Changes and law

We may update these terms and will email admins at least 30 days before a material change takes effect. These terms are governed by [governing law, for example the law of the Republic of Serbia], and the courts of [city] have jurisdiction, unless mandatory law says otherwise.

Contact

support@northlead.app